FAQ

Frequently Asked Questions

Q: What does nuncupatory mean?

A: Your question is nuncupatory.



Q: What is the difference between Spatterlight Press editions and other Jack Vance ebooks?

A: Spatterlight Press ebooks are formatted without compromise to the highest standards (for more information, see the topic "Formatting" on our ebook information page). Spatterlight Press is a self-publishing operation owned and operated by the estate of Jack Vance.



Q: I bought an ebook but cannot find it in my library.

A: If you have a Paypal receipt for an ebook you bought in your mailbox, but the book is not visible in your library, please forward the email to support@jackvance.com and we'll look into it for you.



Q: I lost my backup and cannot download the title anymore.

A: Please contact us and we'll make the download option available to you again.



Q: Your ebooks look mighty fine. Can you create ebooks for me as well?

A: We'd love to. Leave us a message through the contact form and we'll get back to you as soon as possible.



Q: I found an error in an ebook I bought.

A: Ouch, that shouldn't happen. Please send us a note and we'll correct the error a.s.a.p. and update the ebook on the site and in your library.



Q: My ebook won’t open in my ereader

A: Please verify that you have the downloaded the version that is right for your ereader. You can find more information about this on this page. If you're sure you are using the right version, please let us know what device or software you're using, the title and ebook format and if available the exact error message and we'll do our best to help you.



Q: Why don’t your ebooks have DRM?

A: We strongly discourage piracy of all author works, but we do not believe that limiting your ability to consume Jack Vance's work in the way you see fit is the solution. When you buy and download a book, you obtain a personal right to read it on any device you like, whenever, wherever. Period.



Q: My friend told me that the Kindle format is different from the Mobipocket format. Is that true?

A: Yes and no. There are no functional differences between the Kindle and Mobipocket formats and the files themselves are exactly the same. The only differences are the file extensions (.prc or .mobi for mobipocket and .azw for Kindle) and the DRM scheme. The Kindle cannot open DRM-proteced Mobipocket files, but since all our titles are DRM free they will look perfect on your Kindle.



Q: How can I transfer an ebook I bought from my library to my reading device?

A: Detailed instructions for a variety of devices are on this page.



Q: I downloaded improved versions of my ebooks with gorgeous new cover art, but the library view in my Kindle for PC ebook reader is still showing the old covers?

A: The Kindle for PC program keeps a cache of cover thumbnail images in the Windows file system. For reasons unknown it does not refresh these thumbnails, nor does it remove them when you delete a book from your library. So when you replace an ebook by a new version, the library will still show the cover of the first version of the book that was loaded into Kindle for PC. There is a simple workaround though: exit the Kindle for PC program; locate the thumbnail cache; delete all files from the cache; restart Kindle for PC. The program will then rebuild the cache based on what's in your library. On a Windows 7 system, the cache is typically located somewhere in your user profile. Look for a folder full of tiny JPG images around here: C:\Users\your_username\AppData\Local\Amazon\Kindle\Cache\covers


 

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